Compliance/EU AI Act/Customer Support SaaS
EU AI Act compliance for Customer Support SaaS
AI agents must disclose to users they're interacting with AI (Art. 50). When the agent makes refund-eligibility or service-tier decisions, §5(b) considerations attach. Art. 22 GDPR overlays.
What applies
Articles + provisions of Regulation (EU) 2024/1689 — Artificial Intelligence Act most directly engaged by Customer Support SaaS deployments:
- Art. 50
- Annex III §5(b)
What this looks like in Customer Support SaaS
AI agents must disclose to users they're interacting with AI (Art. 50). When the agent makes refund-eligibility or service-tier decisions, §5(b) considerations attach. Art. 22 GDPR overlays.
Flagship exampleConsumer-protection inquiry on AI agent accuracy: spec + chain prove what version of the agent said what.
Where Promethean's evidence layer fits
The substrate emits specific evidence kinds that map to EU AI Act obligations. Most directly relevant for Customer Support SaaS:
For the full sector view including LLM-feature catalogue, tier recommendation, and reviewer-gate examples, see the Customer Support SaaS sector page.
Adjacent cells
Same regulation, other sectors
Other regulations for Customer Support SaaS