EU AI Act Art. 50 compliance for Customer Support SaaS

What applies

Articles + provisions of Regulation (EU) 2024/1689 — Article 50 (transparency obligations for certain AI systems) most directly engaged by Customer Support SaaS deployments:

• Art. 50

What this looks like in Customer Support SaaS

AI agents in customer support must disclose to users they're interacting with AI at the latest at first interaction.

Flagship exampleRefund-bot disclosure: spec's promptTemplate enforces Art. 50 in opening turn; spec hash binds language to every entry.

Where Promethean's evidence layer fits

The substrate emits specific evidence kinds that map to EU AI Act Art. 50 obligations. Most directly relevant for Customer Support SaaS:

• spec-hash-commitment

For the full sector view including LLM-feature catalogue, tier recommendation, and reviewer-gate examples, see the Customer Support SaaS sector page.