Compliance/GDPR Art. 22/Customer Support SaaS
GDPR Art. 22 compliance for Customer Support SaaS
Most support-chat is informational and outside Art. 22. But when the AI agent decides refund eligibility, service-tier changes, or account-status outcomes, Art. 22 attaches.
What applies
Articles + provisions of Regulation (EU) 2016/679 — GDPR, Article 22 (automated decisions) most directly engaged by Customer Support SaaS deployments:
- Art. 22
What this looks like in Customer Support SaaS
Most support-chat is informational and outside Art. 22. But when the AI agent decides refund eligibility, service-tier changes, or account-status outcomes, Art. 22 attaches.
Flagship exampleAI agent grants/denies refund within a defined envelope: spec + chain prove the operating boundary.
Where Promethean's evidence layer fits
The substrate emits specific evidence kinds that map to GDPR Art. 22 obligations. Most directly relevant for Customer Support SaaS:
For the full sector view including LLM-feature catalogue, tier recommendation, and reviewer-gate examples, see the Customer Support SaaS sector page.
Adjacent cells
Same regulation, other sectors
Other regulations for Customer Support SaaS